Floor and Decor Return Policy: The Complete 2026 Guide

Floor and Decor sells flooring, tile, countertops, and decorating materials — and if you’ve ever done a renovation, you know that ordering the right amount of material on the first try is nearly impossible. Extra boxes of tile. A grout color that looked different on the shelf than on the floor. A countertop sample that didn’t match the cabinets once they were installed. That’s where the Floor and Decor return policy matters — and the good news is that it’s one of the more flexible return policies in the home improvement retail space.

Floor and Decor offers a 90-day return policy on most items with a valid sales receipt. Returns can be made at any Floor and Decor store location. Items must be in original packaging and in resalable condition. Returns without a receipt or after 90 days may be accepted at the store’s discretion, with a refund at the item’s last lowest selling price and a valid government-issued photo ID required. No restocking fees are charged within the 90-day window with receipt.

Custom orders and installed materials are not eligible for return. This guide covers every detail of the Floor and Decor return policy — in-store returns, online returns, no-receipt returns, special orders, damaged items, refund methods, and the situations where returns are denied.

Floor and Decor Return Policy: Quick Summary

Detail	Policy
Return window	90 days from purchase date (or delivery date for online orders)
Receipt required?	Yes for full refund; without receipt, refund at store’s discretion at lowest selling price
Original packaging required?	Yes — items must be in original packaging and resalable condition
Restocking fee?	No restocking fee within 90 days with receipt
Refund method	Original payment method (credit card → card, cash/check → mail refund check, gift card → gift card)
ID required?	Yes for returns without receipt; ID info recorded in company database
In-store returns	Accepted at any Floor and Decor location
Online purchase returns	Can be returned to any store or shipped back (contact customer care first)
After 90 days?	At store’s discretion — may receive merchandise credit at lowest price
Custom orders	Not eligible for return
Installed materials	Not eligible for return
Damaged/defective items	Report within 7 days of delivery — replacement or full refund provided

Standard 90-Day Return Policy

Floor and Decor’s standard return policy gives you 90 days from the date of purchase (or delivery date for online orders) to return items for a full refund to the original payment method.

What You Need for a Standard Return

• Valid sales receipt (original receipt, email confirmation for online orders, or the transaction can be looked up via the credit/debit card used at purchase)
• Original packaging — items must be in their original packaging. Opened boxes may be accepted but are subject to inspection.
• Resalable condition — items must be undamaged, unused, and in condition to be resold

How the Refund Works

Payment Method Used	Refund Method
Credit card	Credited back to the same card (3–5 business days)
Debit card	Credited back to the same card (5–10 business days)
Cash	Mail refund check (7–14 business days)
Check	Mail refund check (7–14 business days)
Gift card	Credited to a Floor and Decor gift card
Financing (e.g., FDC credit card)	Credited to financing account

Cash and check refunds over a certain amount are processed as mail refund checks rather than cash at the register. The check arrives at your mailing address within 7 to 14 business days.

Returning Without a Receipt

Floor and Decor accepts returns without a receipt, but the terms change significantly:

• Refund is at the store’s discretion — not guaranteed
• Refund amount is the item’s last lowest selling price (not what you paid)
• A valid government-issued photo ID is required (driver’s license, state ID, passport)
• ID information is recorded in a company-wide database to track return activity and prevent fraud
• Refund is typically issued as store credit / merchandise credit (not cash or card refund)
• The store reserves the right to deny the return entirely based on the item’s condition, the return history associated with your ID, or other factors

How to improve your chances of a successful no-receipt return:

1. Bring the item in original, unopened packaging
2. Bring a valid photo ID
3. If you paid by credit or debit card, bring the card — the store may be able to look up the transaction
4. Be prepared to accept store credit rather than a cash refund
5. Be polite and patient — no-receipt returns require manager approval at most locations.

Returning After 90 Days

Floor and Decor may accept returns after 90 days, but this is entirely at the store’s discretion and subject to the same conditions as no-receipt returns:

• Refund at the item’s last lowest selling price
• Valid photo ID required
• Refund issued as merchandise credit (store gift card)
• Store may deny the return entirely
• Items must be in original packaging and unused

The practical reality: Most Floor and Decor locations are reasonably flexible about the 90-day window for unopened, resalable items — especially flooring and tile in full, sealed boxes. The further past 90 days you go, the less likely you are to receive a favorable outcome. Items returned 6+ months after purchase are significantly more likely to be denied.

Returning Online Purchases

Items purchased on flooranddecor.com can be returned in 2 ways:

Option 1: Return to Any Store (Recommended)

Bring the item to any Floor and Decor store location with your order confirmation email or packing slip. The in-store return process is the same as for store purchases. This is the fastest option and avoids return shipping costs.

Option 2: Ship It Back

For items you want to return by mail:

1. Contact Floor and Decor customer care at 877-675-0002 or 770-421-3705 for a Return Merchandise Authorization (RMA) number
2. Follow the packaging instructions provided:
   • FedEx-sized shipments: Pack securely in the original packaging with the RMA number visible
   • LTL (freight/pallet) shipments: Strap the item to a pallet and schedule a freight pickup through customer care
3. Ship using the method and carrier provided by Floor and Decor
4. Refund is processed once the item is received and inspected

Important: Return shipping costs for standard returns (non-defective items) are typically the customer’s responsibility. For large/heavy items (pallets of tile, countertop slabs), the shipping cost can be substantial — returning in-store avoids this cost entirely.

Returning Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, Floor and Decor’s policy is more generous:

• Report within 7 days of delivery
• Take photos of the damage before moving or unpacking the items
• Contact customer care at 877-675-0002 with your order number and photos
• Floor and Decor will arrange a replacement or full refund at no cost
• Return shipping is covered by Floor and Decor for damaged/defective items

Do not install damaged materials. Once materials are installed, they are no longer eligible for return or exchange — even if the damage was present before installation.

Items That Cannot Be Returned

The Floor and Decor return policy has several categories of items that are not eligible for return or exchange:

Item Category	Return Eligibility
Custom orders	Not returnable
Installed materials	Not returnable (once installed, the return eligibility is voided)
Clearance / final sale items	May have restricted return windows — verify at purchase
Special orders	May have different return periods — verify at time of order
Items without original packaging	May be denied or receive reduced refund
Items in damaged / unsalable condition	Not returnable (unless damage occurred during shipping)
Cut-to-order materials	Not returnable (custom cut)

The installed-materials rule is the most important: If you install tile, flooring, countertops, or any other material and then decide you don’t like it, Floor and Decor will not accept the return. The return window applies only to uninstalled materials. Always lay out a few pieces in the actual room before committing to a full installation to verify color, pattern, and fit.

Tips for Successful Floor and Decor Returns

1. Keep Your Receipt

The single most important thing you can do. A receipt guarantees a full refund within 90 days. Without a receipt, you’re subject to store discretion, lowest-price refund, and ID tracking.

2. Keep Original Packaging

Even if you open a box to check the color or pattern, keep the box and all packaging materials. Items returned without original packaging are more likely to be denied or receive a reduced refund.

3. Order 10% Extra (Then Return the Surplus)

The industry standard recommendation for tile and flooring is to order 10% more than your measured square footage to account for cuts, waste, and breakage during installation. Floor and Decor’s 90-day return window is specifically designed to accommodate this — buy extra, install what you need, and return the unopened surplus within 90 days.

4. Don’t Install Before You’re Certain

Dry-lay (place without adhesive) tile or flooring in the actual room before committing to installation. Check the color in natural light, artificial light, and against your cabinets, countertops, and wall color. Once you install, you cannot return.

5. Check Special Order Terms Before Ordering

Special orders and custom orders may have different (more restrictive) return policies. Verify the return terms at the time of order — not after the item arrives.

6. Return Heavy Items In-Store

For large returns (pallets of tile, cases of flooring), drive the pallet to the store in a truck or trailer. The store will bring a forklift to unload. This avoids freight shipping costs that can exceed $100 for heavy items.

Floor and Decor Return Policy vs Competitors

Retailer	Return Window	Receipt Required?	Restocking Fee?
Floor and Decor	90 days	For full refund (without = lowest price)	No
Home Depot	90 days (180 for some items)	For full refund	No (most items)
Lowe’s	90 days (365 for Lowe’s cardholders)	For full refund	No (most items)
Tile Shop	90 days	Yes	15% restocking fee on some items
Lumber Liquidators / LL Flooring	90 days	Yes	May apply for opened boxes
Wayfair	30 days	N/A (online tracking)	No (but return shipping may apply)

Floor and Decor’s 90-day window with no restocking fee (with receipt) is competitive with Home Depot and Lowe’s and more generous than many specialty flooring retailers. The no-restocking-fee policy is a significant advantage — some competitors charge 15 to 25% restocking fees on opened or large items.

Final Thoughts

The Floor and Decor return policy is straightforward: 90 days, original receipt, original packaging, full refund. The flexibility extends to no-receipt returns and post-90-day returns at the store’s discretion — which is more generous than many specialty retailers. The key rules to remember: keep your receipt (it’s the difference between a full refund and a lowest-price store credit), keep the original packaging (it’s a condition of acceptance), don’t install anything you’re not 100% certain about (installed materials cannot be returned), and order 10% extra (then return the unused surplus within the 90-day window).

For large projects — kitchen backsplashes, bathroom floors, full-house flooring — the 90-day window gives you time to complete the installation and return leftover materials. That window exists because Floor and Decor knows their customers are DIYers and contractors who buy in bulk and return the surplus. The policy is designed for exactly that scenario. Use it.

Floor and Decor Return Policy: Frequently Asked Questions

Can I return to Floor and Decor without a receipt?

Yes, but the terms are less favorable. Without a receipt, Floor and Decor may accept the return at their discretion and issue a refund at the item’s last lowest selling price (not what you paid). A valid government-issued photo ID is required. The refund is typically issued as store credit.

Can I return to Floor and Decor after 90 days?

Possibly — it’s at the store’s discretion. Returns after 90 days are handled on a case-by-case basis. If accepted, the refund will be at the lowest selling price and issued as merchandise credit. Bring a valid photo ID. Unopened items in original packaging have the best chance of acceptance.

Does Floor and Decor charge a restocking fee?

No restocking fee is charged for returns within 90 days with a valid receipt. Returns without a receipt or after 90 days may receive a reduced refund (lowest selling price) but Floor and Decor does not charge a percentage-based restocking fee.

Can I return online orders to a Floor and Decor store?

Yes — online orders can be returned to any Floor and Decor store location. Bring your order confirmation email or packing slip. This is the recommended return method for online purchases, especially for heavy items, because it avoids return shipping costs.

Can I return installed flooring or tile?

No. Once materials are installed, they are not eligible for return or exchange under Floor and Decor’s return policy. This applies to all products — tile, flooring, countertops, backsplash, and trim. Always verify your color and pattern choice before installation.

How do I return a damaged item from Floor and Decor?

Contact customer care at 877-675-0002 within 7 days of delivery. Take photos of the damage before moving the items. Floor and Decor will arrange a replacement or full refund. Return shipping for damaged items is covered by Floor and Decor.

What is Floor and Decor’s phone number for returns?

877-675-0002 (toll-free) or 770-421-3705. Call for Return Merchandise Authorization (RMA) numbers for mail returns, to report damaged items, or for questions about specific return situations.